Passenger information has become a key issue in transport networks. Readability, responsiveness, accessibility and real-time dissemination are now indispensable to support the millions of users who use public transport on a daily basis.

In Île-de-France, the tram lines operated by the RATP are gradually being equipped with a new generation of Passenger Information Points (BIV), inspired by the equipment already deployed in the metro. This modernization aims to offer a smoother, more intuitive, and more homogeneous experience to all travelers. The new displays, among other things, allow for the visualization of waiting times for upcoming crossings, available connections, and real-time traffic information.

The Francilien tramway network is now an essential link in the mobility network in Île-de-France. Faced with the growth in passenger numbers and the aging of some of the historical infrastructure, Île-de-France Mobilités has launched a vast program to modernize its passenger information systems.

The objective is clear: to offer a consistent information standard throughout the entire transport journey and significantly improve the quality of service offered to passengers. The new BIVs thus make it possible to disseminate up-to-date information in real time while providing improved readability, new accessibility features and centralized monitoring of equipment.

This transformation is based on the expertise of the teams at InStore Solution, a subsidiary of the Interway Group specializing in the design, manufacture, and deployment of innovative digital solutions.

Manufactured in France, the new bus stops have been designed to meet numerous technical and operational constraints. They were intended, in particular, to integrate into existing infrastructures that are sometimes very different from one line to another, while guaranteeing excellent readability, whatever the operating conditions.

The InStore Solution teams have thus developed a robust and intelligent solution that integrates:

Beyond the material design, this project illustrates InStore Solution’s ability to integrate technologies, develop specific business functionalities, and support complex projects on a large scale.

For many years, InStore Solution has been supporting transport operators in their digital transformation projects. The sector faces multiple challenges: informing passengers, guiding traffic flows, improving accessibility, securing spaces, and ensuring continuous service continuity.

This expertise is based on a comprehensive understanding of the value chain:

The RATP BIV tramway project perfectly illustrates this holistic approach, which enables the provision of solutions adapted to the constraints of the mobility environments while ensuring their performance over time.

Behind each installed point of sale are the complementary expertise of the InStore Solution teams: project managers, engineers, designers, developers, hardware specialists, integration technicians, travel information experts and maintenance teams.

This achievement demonstrates the company’s ability to transform a complex business need into a concrete, reliable, and sustainable solution that is used every day by millions of users.

More than just a display project, this modernization represents a real evolution of the travel experience and confirms InStore Solution’s role as a benchmark player in innovative digital solutions dedicated to transport environments.

InStore Solution: designing, manufacturing and bringing tomorrow's digital solutions to life

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Mission preparation, travel, geolocation, logistical management, on-site intervention… discover the behind-the-scenes of an IT intervention and the tools that allow our teams to effectively intervene on the ground.

Thanks to our network of decentralized warehouses, a connected fleet, and real-time control tools, our trained and certified technicians have all the means to respond quickly throughout France, 7 days a week. They can also rely on the expertise of a dedicated team, available remotely to support them and meet their needs.

Our organization is based on rigorous planning of interventions and precise monitoring of each operation. Digitized incident reports, satisfaction surveys, and analysis of indicators allow us to measure the quality of service closest to our customers’ expectations and to integrate our IT interventions into a continuous improvement process.

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