BPO

BPO (Business Process Outsourcing): industrialized customer relationship processes at the service of your performance

The performance of an organization depends on its ability to effectively handle its customers’ requests while ensuring a homogeneous quality of service.

So’One takes care of your customer relations activities by integrating with your environment, tools, and methods. Our teams operate as an extension of yours to ensure service continuity, reliable processing, and the satisfaction of your end customers.

We help you absorb the operational burden, secure your processes, and have precise control over your business.

An organization adaptable to your needs

Our solutions are aimed at B2B and B2C companies that wish to entrust all or part of their customer management operations to a partner capable of understanding the specificities of their business operations.

Depending on your needs, we set up dedicated or shared teams that are tailored to evolve with your business and your level of requirements.

Our 100 customer relations advisors are trained in your procedures, your brand positioning and the constraints of your sector, to ensure professional and consistent support.

Rigorous performance management

Outsourcing does not mean a loss of control.

We structure our activities around shared indicators, regular reporting, and continuous improvement initiatives that allow us to sustainably optimize the quality of service, the processing times, and the experience provided to your customers.

Our teams intervene at all stages of the customer journey, including:

After-sales service and coordination of interventions

Management of requests, qualification, planning, monitoring of operations, administrative management and traceability of files.
Commercial support and telesales

Order management, support for field sales teams, optimization of the client portfolio and contribution to the development of revenue.
Receiving and managing requests

Processing of incoming contacts, qualification of needs, transmission to the relevant contacts and follow-up.
Specific business processes

Management of activities requiring rigor, confidentiality, compliance with procedures and the ability to industrialize.
Outgoing campaigns

Follow-up actions, qualification, renewal or measure of satisfaction.

A partner committed to your side

So’One is part of a long-term partnership based on results and customer satisfaction.

By entrusting us with your processes, you benefit from:

of a secure service continuity
of a flexible organization
of teams formed and supervised
of a controlled quality of speech
complete visibility of performance

We will structure your customer relationship together

Key benefits for your organization

A controlled and homogeneous customer relationship

Your customers benefit from a structured, consistent and compliant treatment according to your quality standards, regardless of the channel or the volume of activity.