IT deployment & maintenance

IT deployment and maintenance

Exploiting connected equipment, improving the user experience and customer satisfaction, and offering new services… the work of deployment and maintenance by technicians on digital and digital infrastructure is essential in order to prevent any service interruption.

Field technicians are faced with the increasing complexity of equipment, with technologies constantly evolving. Managing these equipment effectively becomes a major challenge for our client companies, who must ensure the execution of increasingly sophisticated tasks.

An IT intervention service

So’One offers on-site intervention services to computer and printing manufacturers as part of the hardware warranty, ensuring the deployment, maintenance and repair of servers, PCs, printers, switches, routers and peripherals.

A capacity for rapid intervention

Our 400 technicians respond 24/7 to our customers' sites, deploying, maintaining, and repairing their IT infrastructures and networks on the 1st day after they are installed. Every year, they carry out more than 200,000 on-site interventions throughout France.

Certified, trained and driven technicians

Our technicians are certified in our areas of expertise and trained in technical centers to guarantee a level of excellence.

In order to effectively manage our field interventions, we have specific tools that allow our technicians to consult their intervention schedule, visualize the data necessary for the intervention (location, client contact details, technical data…), take photos, scan equipment, and create reports with client signatures.

The geolocation of our service vehicles allows us to proactively manage our technicians in real time for urgent interventions, by alerting the nearest technician.

Efficient, responsive and reliable logistics centers

Our dense logistical network allows us to offer several logistical models to our customer companies: management of a stock entrusted by our client, ordering and management of a stock by So’One, as well as management of the delivery and returns of parts for companies that store and manage the logistics of their own equipment.

Let’s talk about your intervention challenges and the continuity of service

Key benefits for your organization

Continuity of service for your end customers

Quick and coordinated interventions ensure the availability of equipment, limit interruptions to operations, and secure the commitments made to your customers.

A field experience that lives up to your brand

Our technicians work on your behalf, with professionalism and expertise, to ensure reliable deployments, efficient repairs, and service quality that meets your standards.

Controlled industrial and logistical management

Real-time control of interventions, optimization of shifts, management of stocks and parts flows: you benefit from a high-performance organization that reduces lead times and improves the resolution rate.

A partner capable of supporting your growth

Thanks to our nationwide coverage, our certified teams, and our ability to scale up, you can deploy your services and grow your business with peace of mind.