Interway offers its partners the provision of service centers oriented towards business / end user satisfaction, the operation of which is based on ITIL best practices. Our desk services are integrated as SPOC (single point of contact), over extended coverage ranges, in an omnichannel and multilingual context. They guarantee the support, the end-to-end follow-up and the analysis of any type of solicitation.

The priorities of our support department:

• First call resolution rate
• Autonomy rate
• Analysis and reporting
• Anticipation and Communication

Our outsourcing objectives:

• Reduced waiting, processing and resolution times
• Gain autonomy for users
• Monitoring and analysis
• Continuous improvement / progress plan
• Proactivity

Operational readiness and customer satisfaction are the major challenges in maintenance.

We do everything we can to reduce this uptime thanks to:

• Real-time intervention management,
• A network of technicians spread over the country
• Geolocation of the latter for better reactivity.

L’accompagnement intégré à la formation continue de nos techniciens permet de garantir l’amélioration constante de la qualité de nos interventions dans une logique perception end-users mesurée via nos enquêtes de satisfaction.

Chaque projet est pris en charge et piloté par un groupe de travail constitué d’un chef de projet, d’un Service Delivery Manager (SDM) et d’experts techniques.
Adopting a rigorous and proven project methodology, we put in place all our know-how to support our customers on a daily basis.

IT managed services via its level 2 and 3 skills centers available 7 days a week and 24 hours a day.

• Supervision of network instances
• Operation of your infrastructure
• Administration

True partner, expert and consultant on the best technological choice, whether on owned or third-party solutions, we support you in a simplified logic:

• Guarantor of technical choices and their integration
• Guarantor of current and future good practices
• Thanks to our expertise and certification on technologies