Global Solutions of
managed solutions

GLOBAL SOLUTION OF MANAGED SERVICES

Operator or integrator, outsourcer, maintainer or consultant, Groupe Interway supports you from the study of your needs to the deployment, support and operation of defined and adapted solutions based on a global range of managed services delivered under the SESAM brand.


SERVICE DESK

Interway offers its partners the provision of service centers oriented towards business / end user satisfaction, the operation of which is based on ITIL best practices. Our desk services are integrated as SPOC (single point of contact), over extended coverage ranges, in an omnichannel and multilingual context. They guarantee the support, the end-to-end follow-up and the analysis of any type of solicitation.

The priorities of our support department:

  • First call resolution rate
  • Autonomy rate
  • Analysis and reporting
  • Anticipation and Communication

Our outsourcing objectives:

  • Reduced waiting, processing and resolution times
  • Gain autonomy for users
  • Monitoring and analysis
  • Continuous improvement / progress plan
  • Proactivity
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Maintenance

Operational readiness and customer satisfaction are the major challenges in maintenance.

We do everything we can to reduce this uptime thanks to:

  • Real-time intervention management,
  • A network of technicians spread over the country
  • Geolocation of the latter for better reactivity.

The integrated support and the continuous training of our technicians make it possible to guarantee constant improvement in the quality of our interventions in an end-user perception logic measured through our satisfaction surveys.


Project Deployment

Each project is supported and managed by a working group made up of a project manager, a Service Delivery Manager (SDM) and technical experts.
Adopting a rigorous and proven project methodology, we put in place all our know-how to support our customers on a daily basis.

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Managed services

IT managed services via its level 2 and 3 skills centers available 7 days a week and 24 hours a day.

  • Supervision of network instances
  • Operation of your infrastructure
  • Administration

Integration

True partner, expert and consultant on the best technological choice, whether on owned or third-party solutions, we support you in a simplified logic:

  • Guarantor of technical choices and their integration
  • Guarantor of current and future good practices
  • Thanks to our expertise and certification on technologies
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Interway Headquarters
Mini Parc de l'Anjoly
6 Voie d'Angleterre
13127 Vitrolles
Phone. : +33 (0) 4 42 15 95 00
Fax: +33 (0) 4 42 89 45 44

© 2021 Interway Group

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