{"id":1094882,"date":"2026-07-06T15:56:59","date_gmt":"2026-07-06T13:56:59","guid":{"rendered":"https:\/\/www.interway.fr\/?page_id=1094882"},"modified":"2026-07-06T16:17:25","modified_gmt":"2026-07-06T14:17:25","slug":"services-manages-notreoffreia","status":"publish","type":"page","link":"https:\/\/www.interway.fr\/en\/services-manages-notreoffreia\/","title":{"rendered":"Services Manag\u00e9s &#8211; SONIA"},"content":{"rendered":"<h1><strong><span style=\"color: #ffffff;\">Notre offre IA<\/span><\/strong><\/h1>\n<h1>\n<h2><strong>SONIA : <\/strong><strong>une intelligence artificielle au service de la performance de vos op\u00e9rations<\/strong><\/h2>\n<\/h1>\n<div>\n<p data-start=\"746\" data-end=\"1034\" class=\"PDq2pG_selectionAnchorContainer\">L\u2019intelligence artificielle transforme durablement les m\u00e9tiers du support, de la relation client et des services manag\u00e9s. Chez Interway, nous avons fait le choix d\u2019une IA utile, ma\u00eetris\u00e9e et responsable, con\u00e7ue pour renforcer la qualit\u00e9 de service sans jamais remplacer l\u2019expertise humaine.<span aria-hidden=\"true\" class=\"PDq2pG_selectionAnchor\"><\/span><\/p>\n<p data-start=\"1036\" data-end=\"1279\">Notre ambition est simple : mettre l\u2019intelligence artificielle au service de la performance op\u00e9rationnelle, de l\u2019exp\u00e9rience utilisateur et de la prise de d\u00e9cision, tout en laissant aux collaborateurs la ma\u00eetrise des \u00e9changes et des arbitrages.<\/p>\n<\/div>\n<h1>\n<h3><strong>UNE IA pens\u00e9e comme un acc\u00e9l\u00e9rateur de valeur<\/strong><\/h3>\n<\/h1>\n<div>\n<div style=\"--uk-inverse: initial; color: #000000; font-family: Lato, 'Helvetica Neue', Helvetica, sans-serif; font-size: 17px; font-weight: bold;\">\n<p data-start=\"1335\" data-end=\"1398\" class=\"PDq2pG_selectionAnchorContainer\" style=\"--uk-inverse: initial; margin: 0px 0px 20px;\">L\u2019IA intervient comme un copilote des \u00e9quipes. <span aria-hidden=\"true\" class=\"PDq2pG_selectionAnchor\" style=\"--uk-inverse: initial;\"><\/span>Elle automatise les t\u00e2ches r\u00e9p\u00e9titives, facilite l\u2019acc\u00e8s \u00e0 l\u2019information, acc\u00e9l\u00e8re les traitements et accompagne les collaborateurs dans leurs d\u00e9cisions, afin qu\u2019ils puissent se concentrer sur les situations qui n\u00e9cessitent expertise, analyse et relation humaine.<\/p>\n<p data-start=\"1665\" data-end=\"1722\" style=\"--uk-inverse: initial; margin: 20px 0px;\">Notre approche repose sur quelques principes essentiels :<\/p>\n<\/div>\n<\/div>\n<ul>\n<li>\n<div>\n<div style=\"--uk-inverse: initial;\">\n<p style=\"--uk-inverse: initial; margin: 0px 0px 20px;\">Une IA au service des collaborateurs, jamais en substitution<\/p>\n<\/div>\n<\/div>\n<\/li>\n<li>\n<div>\n<div>\n<p>Des d\u00e9cisions toujours ma\u00eetris\u00e9es par l\u2019humain<\/p>\n<\/div>\n<\/div>\n<\/li>\n<li>\n<div>\n<div>\n<p>Des traitements transparents et contr\u00f4lables\u00a0<\/p>\n<\/div>\n<\/div>\n<\/li>\n<li>\n<div>\n<div>\n<p>Une am\u00e9lioration continue de l\u2019exp\u00e9rience utilisateur<\/p>\n<\/div>\n<\/div>\n<\/li>\n<li>\n<div>\n<div>Une utilisation responsable, s\u00e9curis\u00e9e et \u00e9thique des technologies d\u2019intelligence artificielle<\/div>\n<\/div>\n<\/li>\n<\/ul>\n<h1>\n<h3><strong>Deux <\/strong><strong>approches compl\u00e9mentaires pour r\u00e9pondre \u00e0 vos besoins<\/strong><\/h3>\n<\/h1>\n<ul>\n<li>\n<h3>SONIA INSIDE<\/h3>\n<div>\n<p data-start=\"2281\" data-end=\"2364\" class=\"PDq2pG_selectionAnchorContainer\">L\u2019intelligence artificielle int\u00e9gr\u00e9e \u00e0 nos propres dispositifs de services manag\u00e9s.<span aria-hidden=\"true\" class=\"PDq2pG_selectionAnchor\"><\/span><\/p>\n<p data-start=\"2366\" data-end=\"2563\">SONIA Inside enrichit le fonctionnement de nos \u00e9quipes Service Desk, BPO, assistance technique et maintenance afin d\u2019am\u00e9liorer la qualit\u00e9 de service, la r\u00e9activit\u00e9 et la performance op\u00e9rationnelle.<\/p>\n<p data-start=\"2366\" data-end=\"2563\">Gestion intelligente des flux d\u2019activit\u00e9, assistance \u00e0 la supervision et au pilotage, aide \u00e0 la qualification et au traitement des demandes, am\u00e9lioration continue des processus\u2026chaque innovation d\u00e9ploy\u00e9e au sein de So\u2019One b\u00e9n\u00e9ficie directement \u00e0 nos clients au travers de prestations toujours plus performantes.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>SONIA SERVICES<\/h3>\n<div>\n<p data-start=\"2958\" data-end=\"3042\" class=\"PDq2pG_selectionAnchorContainer\">Des services enrichis par l\u2019intelligence artificielle, activables selon vos besoins.<span aria-hidden=\"true\" class=\"PDq2pG_selectionAnchor\"><\/span><\/p>\n<p data-start=\"3044\" data-end=\"3285\">Nous mettons \u00e0 disposition un catalogue de solutions permettant d\u2019int\u00e9grer progressivement l\u2019IA dans vos environnements afin d\u2019am\u00e9liorer l\u2019exp\u00e9rience utilisateur, de r\u00e9duire les d\u00e9lais de traitement et de faciliter le travail de vos \u00e9quipes.<\/p>\n<p data-start=\"3044\" data-end=\"3285\">Agents de support augment\u00e9s, gestion intelligente des bases de connaissances, assistants conversationnels (chatbots), Incident Management enrichi par l\u2019IA\u2026chaque dispositif est adapt\u00e9 \u00e0 vos processus, \u00e0 vos usages et \u00e0 vos objectifs m\u00e9tier.<\/p>\n<\/div>\n<\/li>\n<\/ul>\n<p><p>\n        <a href=\"https:\/\/www.interway.fr\/contact\/\">Parlons de vos projets d\u2019intelligence artificielle.<\/a>\n    <\/p>\n<\/p>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/digital-space-1-1.jpg\" alt=\"\"><\/p>\n<h1>\n<h2><strong>Les b\u00e9n\u00e9fices cl\u00e9s pour votre organisation<\/strong><\/h2>\n<\/h1>\n<ul>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/Une-experience-utilisateur-amelioree.png\" alt=\"\"><\/p>\n<h3>Une exp\u00e9rience utilisateur enrichie<\/h3>\n<div>\n<p><span>Des r\u00e9ponses plus rapides, des traitements fluidifi\u00e9s et un accompagnement toujours pilot\u00e9 par l\u2019humain.<\/span><\/p>\n<\/div>\n<p><a href=\"#\">Read more<\/a><\/p>\n<\/li>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/productivity_15850949.png\" alt=\"\"><\/p>\n<h3>Une efficacit\u00e9 op\u00e9rationnelle renforc\u00e9e<\/h3>\n<div>\n<p><span>L\u2019automatisation des t\u00e2ches \u00e0 faible valeur ajout\u00e9e permet aux \u00e9quipes de se concentrer sur les activit\u00e9s n\u00e9cessitant expertise et accompagnement.<\/span><\/p>\n<\/div>\n<p><a href=\"#\">Read more<\/a><\/p>\n<\/li>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/relation-client.png\" alt=\"\"><\/p>\n<h3>Des d\u00e9cisions mieux \u00e9clair\u00e9es<\/h3>\n<div>\n<p><span style=\"font-size: 16px;\">L\u2019IA facilite l\u2019analyse des donn\u00e9es, la priorisation des actions et le pilotage des op\u00e9rations gr\u00e2ce \u00e0 des informations contextualis\u00e9es.<\/span><\/p>\n<\/div>\n<p><a href=\"#\">Read more<\/a><\/p>\n<\/li>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/collaboration_12455465.png\" alt=\"\"><\/p>\n<h3>Une transformation progressive et ma\u00eetris\u00e9e<\/h3>\n<div>\n<p><span>Les solutions SONIA s\u2019int\u00e8grent \u00e0 vos processus existants afin d\u2019apporter des gains mesurables sans bouleverser votre organisation.<\/span><\/p>\n<\/div>\n<p><a href=\"#\">Read more<\/a><\/p>\n<\/li>\n<\/ul>\n<p><p>\n        <a href=\"https:\/\/www.interway.fr\/contact\/\">Parlons de vos projets d\u2019intelligence artificielle.<\/a>\n    <\/p>\n<\/p>\n<div>\n<h3 class=\"et_pb_text_inner\" style=\"text-align: left;\"><span style=\"color: #00000;\"><span class=\"s1\">Vous souhaitez plus de renseignements sur nos services <\/span><span class=\"s1\">?<\/span><\/span><\/h3>\n<\/div>\n<p><p>\n        <a href=\"https:\/\/www.interway.fr\/contact\/\">Contactez-nous<\/a>\n    <\/p>\n<\/p>\n<p><!--more--><br \/>\n<!-- {\"name\":\"page m\u00e9tier food\",\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"css\":\".uk-background-norepeat{\\n    position:relative;\\n}\\n\\n.uk-background-norepeat::before{\\n    content:\\\"\\\";\\n    position:absolute;\\n    inset:0;\\n    background:rgba(0,0,0,.20);\\n}\\n\\n.uk-background-norepeat > *{\\n    position:relative;\\n    z-index:1;\\n}\",\"header_transparent\":true,\"image\":\"wp-content\/uploads\/2150689404.jpg\",\"image_loading\":false,\"image_position\":\"top-center\",\"image_size\":\"width-1-1\",\"media_focal_point\":\"top-center\",\"overlap\":true,\"padding_bottom\":\"large\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"large\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-1\"},\"children\":[{\"type\":\"headline\",\"props\":{\"block_align\":\"center\",\"content\":\"<br \/><strong><span style=\\\"color: #ffffff;\\\">Notre offre IA<\/span><\/strong>\",\"image_align\":\"left\",\"image_margin\":\"xsmall\",\"maxwidth\":\"xlarge\",\"text_align\":\"center\",\"title_element\":\"h1\",\"title_style\":\"heading-small\"}}]}]}]},{\"type\":\"section\",\"props\":{\"class\":\"Bloc3\",\"image_position\":\"center-center\",\"overlap\":false,\"padding_bottom\":\"xsmall\",\"padding_top\":\"none\",\"style\":\"\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"large\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-5\"}},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"3-5\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"\n\n<h2><strong>SONIA : <\/strong><strong>une intelligence artificielle au service de la performance de vos op\u00e9rations<\/strong><\/h2>\n\n\",\"image_align\":\"left\",\"image_margin\":\"xsmall\",\"title_element\":\"h1\",\"title_style\":\"heading-small\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p data-start=\\\"746\\\" data-end=\\\"1034\\\" class=\\\"PDq2pG_selectionAnchorContainer\\\">L\u2019intelligence artificielle transforme durablement les m\u00e9tiers du support, de la relation client et des services manag\u00e9s. Chez Interway, nous avons fait le choix d\u2019une IA utile, ma\u00eetris\u00e9e et responsable, con\u00e7ue pour renforcer la qualit\u00e9 de service sans jamais remplacer l\u2019expertise humaine.<span aria-hidden=\\\"true\\\" class=\\\"PDq2pG_selectionAnchor\\\"><\/span><\/p>\n\n\\n\n\n<p data-start=\\\"1036\\\" data-end=\\\"1279\\\">Notre ambition est simple : mettre l\u2019intelligence artificielle au service de la performance op\u00e9rationnelle, de l\u2019exp\u00e9rience utilisateur et de la prise de d\u00e9cision, tout en laissant aux collaborateurs la ma\u00eetrise des \u00e9changes et des arbitrages.<\/p>\n\n\",\"margin_bottom\":\"remove\",\"margin_top\":\"remove\"}},{\"type\":\"headline\",\"props\":{\"content\":\"\n\n<h3><strong>UNE IA pens\u00e9e comme un acc\u00e9l\u00e9rateur de valeur<\/strong><\/h3>\n\n\",\"image_align\":\"left\",\"image_margin\":\"xsmall\",\"margin_bottom\":\"remove\",\"margin_top\":\"remove\",\"title_element\":\"h1\",\"title_style\":\"heading-small\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<div style=\\\"--uk-inverse: initial; color: #000000; font-family: Lato, 'Helvetica Neue', Helvetica, sans-serif; font-size: 17px; font-weight: bold;\\\">\\n\n\n<p data-start=\\\"1335\\\" data-end=\\\"1398\\\" class=\\\"PDq2pG_selectionAnchorContainer\\\" style=\\\"--uk-inverse: initial; margin: 0px 0px 20px;\\\">L\u2019IA intervient comme un copilote des \u00e9quipes. <span aria-hidden=\\\"true\\\" class=\\\"PDq2pG_selectionAnchor\\\" style=\\\"--uk-inverse: initial;\\\"><\/span>Elle automatise les t\u00e2ches r\u00e9p\u00e9titives, facilite l\u2019acc\u00e8s \u00e0 l\u2019information, acc\u00e9l\u00e8re les traitements et accompagne les collaborateurs dans leurs d\u00e9cisions, afin qu\u2019ils puissent se concentrer sur les situations qui n\u00e9cessitent expertise, analyse et relation humaine.<\/p>\n\n\\n\n\n<p data-start=\\\"1665\\\" data-end=\\\"1722\\\" style=\\\"--uk-inverse: initial; margin: 20px 0px;\\\">Notre approche repose sur quelques principes essentiels :<\/p>\n\n\\n<\/div>\n\n\",\"margin_bottom\":\"remove\",\"margin_top\":\"remove\"}},{\"name\":\"List Marker Icon\",\"type\":\"list\",\"children\":[{\"type\":\"list_item\",\"props\":{\"content\":\"\n\n<div style=\\\"--uk-inverse: initial;\\\">\\n\n\n<p style=\\\"--uk-inverse: initial; margin: 0px 0px 20px;\\\">Une IA au service des collaborateurs, jamais en substitution<\/p>\n\n\\n<\/div>\n\n\",\"icon\":\"\",\"image\":\"\"}},{\"type\":\"list_item\",\"props\":{\"content\":\"\n\n<div>\\n\n\n<p>Des d\u00e9cisions toujours ma\u00eetris\u00e9es par l\u2019humain<\/p>\n\n\\n<\/div>\n\n\",\"icon\":\"\",\"image\":\"\"}},{\"type\":\"list_item\",\"props\":{\"content\":\"\n\n<div>\\n\n\n<p>Des traitements transparents et contr\u00f4lables\u00a0<\/p>\n\n\\n<\/div>\n\n\",\"icon\":\"\",\"image\":\"\"}},{\"type\":\"list_item\",\"props\":{\"content\":\"\n\n<div>\\n\n\n<p>Une am\u00e9lioration continue de l\u2019exp\u00e9rience utilisateur<\/p>\n\n\\n<\/div>\n\n\",\"icon\":\"\",\"image\":\"\"}},{\"type\":\"list_item\",\"props\":{\"content\":\"\n\n<div>Une utilisation responsable, s\u00e9curis\u00e9e et \u00e9thique des technologies d\u2019intelligence artificielle<\/div>\n\n\"}}],\"props\":{\"column_breakpoint\":\"m\",\"icon\":\"check\",\"image_align\":\"left\",\"image_svg_color\":\"emphasis\",\"image_vertical_align\":true,\"list_element\":\"ul\",\"list_horizontal_separator\":\", 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<\/strong><strong>approches compl\u00e9mentaires pour r\u00e9pondre \u00e0 vos besoins<\/strong><\/h3>\n\n\",\"image_align\":\"left\",\"image_margin\":\"xsmall\",\"margin_bottom\":\"remove\",\"margin_top\":\"remove\",\"title_element\":\"h1\",\"title_style\":\"heading-small\"}},{\"name\":\"Accordion Multiple Items Start Closed\",\"type\":\"accordion\",\"children\":[{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p data-start=\\\"2281\\\" data-end=\\\"2364\\\" class=\\\"PDq2pG_selectionAnchorContainer\\\">L\u2019intelligence artificielle int\u00e9gr\u00e9e \u00e0 nos propres dispositifs de services manag\u00e9s.<span aria-hidden=\\\"true\\\" class=\\\"PDq2pG_selectionAnchor\\\"><\/span><\/p>\n\n\\n\n\n<p data-start=\\\"2366\\\" data-end=\\\"2563\\\">SONIA Inside enrichit le fonctionnement de nos \u00e9quipes Service Desk, BPO, assistance technique et maintenance afin d\u2019am\u00e9liorer la qualit\u00e9 de service, la r\u00e9activit\u00e9 et la performance 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b\u00e9n\u00e9fices cl\u00e9s pour votre organisation<\/strong><\/h2>\n\n\",\"image_align\":\"left\",\"image_margin\":\"xsmall\",\"title_element\":\"h1\",\"title_style\":\"heading-small\"}},{\"name\":\"Grid Parallax\",\"type\":\"grid\",\"children\":[{\"type\":\"grid_item\",\"props\":{\"content\":\"\n\n<p><span>Des r\u00e9ponses plus rapides, des traitements fluidifi\u00e9s et un accompagnement toujours pilot\u00e9 par l\u2019humain.<\/span><\/p>\n\n\",\"image\":\"wp-content\/uploads\/Une-experience-utilisateur-amelioree.png\",\"link\":\"#\",\"title\":\"Une exp\u00e9rience utilisateur enrichie\"}},{\"type\":\"grid_item\",\"props\":{\"content\":\"\n\n<p><span>L\u2019automatisation des t\u00e2ches \u00e0 faible valeur ajout\u00e9e permet aux \u00e9quipes de se concentrer sur les activit\u00e9s n\u00e9cessitant expertise et accompagnement.<\/span><\/p>\n\n\",\"image\":\"wp-content\/uploads\/productivity_15850949.png\",\"link\":\"#\",\"title\":\"Une efficacit\u00e9 op\u00e9rationnelle renforc\u00e9e\"}},{\"type\":\"grid_item\",\"props\":{\"content\":\"\n\n<p><span style=\\\"font-size: 16px;\\\">L\u2019IA facilite l\u2019analyse des donn\u00e9es, la priorisation des actions et le pilotage des op\u00e9rations gr\u00e2ce \u00e0 des informations contextualis\u00e9es.<\/span><\/p>\n\n\",\"image\":\"wp-content\/uploads\/relation-client.png\",\"link\":\"#\",\"title\":\"Des d\u00e9cisions mieux \u00e9clair\u00e9es\"}},{\"type\":\"grid_item\",\"props\":{\"content\":\"\n\n<p><span>Les solutions SONIA s\u2019int\u00e8grent \u00e0 vos processus existants afin d\u2019apporter des gains mesurables sans bouleverser votre organisation.<\/span><\/p>\n\n\",\"image\":\"wp-content\/uploads\/collaboration_12455465.png\",\"link\":\"#\",\"title\":\"Une transformation progressive et 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