{"id":1094796,"date":"2026-07-06T14:37:23","date_gmt":"2026-07-06T12:37:23","guid":{"rendered":"https:\/\/www.interway.fr\/?page_id=1094796"},"modified":"2026-07-06T16:19:44","modified_gmt":"2026-07-06T14:19:44","slug":"services-manages-bpo","status":"publish","type":"page","link":"https:\/\/www.interway.fr\/en\/services-manages-bpo\/","title":{"rendered":"Services Manag\u00e9s &#8211; BPO"},"content":{"rendered":"<h1><strong><span style=\"color: #ffffff;\">BPO<\/span><\/strong><\/h1>\n<h1>\n<h2><strong>BPO (Business Process Outsourcing) : des processus de relation client industrialis\u00e9s au service de votre performance<\/strong><\/h2>\n<\/h1>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size: 12.0pt; line-height: 107%;\">La performance d\u2019une organisation repose sur sa capacit\u00e9 \u00e0 traiter efficacement les demandes de ses clients tout en garantissant une qualit\u00e9 de service homog\u00e8ne.<o:p><\/o:p><\/span><\/p>\n<p class=\"MsoNormal\"><span style=\"font-size: 12.0pt; line-height: 107%;\">So\u2019One prend en charge vos activit\u00e9s de relation client en s\u2019int\u00e9grant \u00e0 votre environnement, \u00e0 vos outils et \u00e0 vos m\u00e9thodes. Nos \u00e9quipes op\u00e8rent comme une extension des v\u00f4tres afin d\u2019assurer la continuit\u00e9 de service, la fiabilit\u00e9 des traitements et la satisfaction de vos clients finaux.<o:p><\/o:p><\/span><\/p>\n<p class=\"MsoNormal\"><span style=\"font-size: 12.0pt; line-height: 107%;\">Nous vous aidons \u00e0 absorber la charge op\u00e9rationnelle, \u00e0 s\u00e9curiser vos processus et \u00e0 disposer d\u2019un pilotage pr\u00e9cis de l\u2019activit\u00e9.<\/span><\/p>\n<\/div>\n<h1>\n<h3><strong>Une organisation adaptable \u00e0 vos enjeux<\/strong><\/h3>\n<\/h1>\n<div>\n<p>Nos dispositifs s\u2019adressent aux entreprises B2B et B2C souhaitant confier tout ou partie de leurs op\u00e9rations de gestion client \u00e0 un partenaire capable d\u2019en comprendre les sp\u00e9cificit\u00e9s m\u00e9tiers.<\/p>\n<p>Selon vos besoins, nous mettons en place des \u00e9quipes d\u00e9di\u00e9es ou mutualis\u00e9es, dimensionn\u00e9es pour \u00e9voluer avec votre activit\u00e9 et vos niveaux d\u2019exigence.<\/p>\n<p>Nos 100 conseillers relation client\u00e8le sont form\u00e9s \u00e0 vos proc\u00e9dures, \u00e0 votre posture de marque et aux contraintes de votre secteur afin de garantir une prise en charge professionnelle et coh\u00e9rente.<\/p>\n<\/div>\n<h1>\n<h3><strong>Un pilotage rigoureux de la performance<\/strong><\/h3>\n<\/h1>\n<div>\n<p>L\u2019externalisation ne signifie pas perte de ma\u00eetrise.<\/p>\n<p>Nous structurons l\u2019activit\u00e9 autour d\u2019indicateurs partag\u00e9s, de reportings r\u00e9guliers et de d\u00e9marches d\u2019am\u00e9lioration continue permettant d\u2019optimiser durablement la qualit\u00e9 de service, les d\u00e9lais de traitement et l\u2019exp\u00e9rience d\u00e9livr\u00e9e \u00e0 vos clients.<\/p>\n<\/div>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/shutterstock_2244096221-3-scaled.jpg\" alt=\"\"><br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/Logo-Soone-500x500p-Couleurs-PNG.png\" alt=\"\"><\/p>\n<div>\n<h3>Nos \u00e9quipes interviennent sur l\u2019ensemble des \u00e9tapes du parcours client, notamment :<\/h3>\n<\/div>\n<ul>\n<li>\n<h3>Service apr\u00e8s-vente et coordination d\u2019interventions<\/h3>\n<div>\n<p>Prise en charge des sollicitations, qualification, planification, suivi des op\u00e9rations, gestion administrative et tra\u00e7abilit\u00e9 des dossiers.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Support commercial et t\u00e9l\u00e9vente<\/h3>\n<div>\n<p>Gestion des commandes, accompagnement des forces de vente terrain, optimisation du portefeuille clients et contribution au d\u00e9veloppement du chiffre d\u2019affaires.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Accueil et gestion des demandes<\/h3>\n<div>\n<p>Traitement des contacts entrants, qualification des besoins, transmission aux interlocuteurs concern\u00e9s et suivi.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Processus m\u00e9tiers sp\u00e9cifiques<\/h3>\n<div>\n<p>Prise en charge d\u2019activit\u00e9s n\u00e9cessitant rigueur, confidentialit\u00e9, respect de proc\u00e9dures et capacit\u00e9 d\u2019industrialisation.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Campagnes sortantes<\/h3>\n<div>\n<p>Actions de suivi, qualification, relance ou mesure de la satisfaction.<\/p>\n<\/div>\n<\/li>\n<\/ul>\n<h1>\n<h2><strong>Un partenaire engag\u00e9 \u00e0 vos c\u00f4t\u00e9s<\/strong><\/h2>\n<\/h1>\n<div>\n<p>So\u2019One s\u2019inscrit dans une relation de partenariat durable, orient\u00e9e r\u00e9sultats et satisfaction client.<\/p>\n<p>En nous confiant vos processus, vous b\u00e9n\u00e9ficiez :<\/p>\n<\/div>\n<ul>\n<li>\n<div>d\u2019une continuit\u00e9 de service s\u00e9curis\u00e9e<\/div>\n<\/li>\n<li>\n<div>d\u2019une organisation flexible<\/div>\n<\/li>\n<li>\n<div>d\u2019\u00e9quipes form\u00e9es et supervis\u00e9es<\/div>\n<\/li>\n<li>\n<div>d\u2019une qualit\u00e9 de discours ma\u00eetris\u00e9e<\/div>\n<\/li>\n<li>\n<div>d\u2019une visibilit\u00e9 compl\u00e8te sur la performance<\/div>\n<\/li>\n<\/ul>\n<p><p>\n        <a href=\"https:\/\/www.interway.fr\/contact\/\">Structurons ensemble votre relation client<\/a>\n    <\/p>\n<\/p>\n<h1>\n<h2><strong>Les b\u00e9n\u00e9fices cl\u00e9s pour votre organisation<\/strong><\/h2>\n<\/h1>\n<ul>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/relation-client.png\" alt=\"\"><\/p>\n<h3>Une relation client ma\u00eetris\u00e9e et homog\u00e8ne<\/h3>\n<div>\n<p>Vos clients b\u00e9n\u00e9ficient d\u2019un traitement structur\u00e9, coh\u00e9rent et conforme \u00e0 vos standards de qualit\u00e9, quel que soit le canal ou le volume d\u2019activit\u00e9.<\/p>\n<\/div>\n<p><a href=\"#\">Read more<\/a><\/p>\n<\/li>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/collaboration_12455465.png\" alt=\"\"><\/p>\n<h3>Une organisation plus agile<\/h3>\n<div>\n<p>Vous absorbez les variations de charge sans mobiliser excessivement vos \u00e9quipes internes et sans d\u00e9grader la qualit\u00e9 de service.<\/p>\n<\/div>\n<p><a href=\"#\">Read more<\/a><\/p>\n<\/li>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/reporting.png\" alt=\"\"><\/p>\n<h3>Une meilleure visibilit\u00e9 sur la performance<\/h3>\n<div>\n<p>Indicateurs partag\u00e9s, reportings r\u00e9guliers et pilotage pr\u00e9cis vous permettent de suivre l\u2019activit\u00e9 et d\u2019ajuster vos dispositifs en continu.<\/p>\n<\/div>\n<p><a href=\"#\">Read more<\/a><\/p>\n<\/li>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/focus.png\" alt=\"\"><\/p>\n<h3>Des \u00e9quipes recentr\u00e9es sur leur c\u0153ur de m\u00e9tier<\/h3>\n<div>\n<p>En confiant la gestion op\u00e9rationnelle \u00e0 un partenaire sp\u00e9cialis\u00e9, vos \u00e9quipes internes se concentrent sur les activit\u00e9s \u00e0 forte valeur ajout\u00e9e.<\/p>\n<\/div>\n<p><a href=\"#\">Read more<\/a><\/p>\n<\/li>\n<\/ul>\n<p><p>\n        <a href=\"https:\/\/www.interway.fr\/contact\/\">Structurons ensemble votre relation client<\/a>\n    <\/p>\n<\/p>\n<div>\n<h3 class=\"et_pb_text_inner\" style=\"text-align: left;\"><span style=\"color: #00000;\"><span class=\"s1\">Vous souhaitez plus de renseignements sur nos services <\/span><span class=\"s1\">?<\/span><\/span><\/h3>\n<\/div>\n<p><p>\n        <a href=\"https:\/\/www.interway.fr\/contact\/\">Contactez-nous<\/a>\n    <\/p>\n<\/p>\n<p><!--more--><br \/>\n<!-- {\"name\":\"page m\u00e9tier food\",\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"css\":\".uk-background-norepeat{\\n    position:relative;\\n}\\n\\n.uk-background-norepeat::before{\\n    content:\\\"\\\";\\n    position:absolute;\\n    inset:0;\\n    background:rgba(0,0,0,.20);\\n}\\n\\n.uk-background-norepeat > *{\\n    position:relative;\\n    z-index:1;\\n}\",\"header_transparent\":true,\"image\":\"wp-content\/uploads\/Service_desk_dekstop-2.jpg\",\"image_loading\":false,\"image_position\":\"top-center\",\"image_size\":\"cover\",\"media_focal_point\":\"center-left\",\"overlap\":true,\"padding_bottom\":\"large\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"large\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-1\"},\"children\":[{\"type\":\"headline\",\"props\":{\"block_align\":\"center\",\"content\":\"<br \/><strong><span style=\\\"color: #ffffff;\\\">BPO<\/span><\/strong>\",\"image_align\":\"left\",\"image_margin\":\"xsmall\",\"maxwidth\":\"xlarge\",\"text_align\":\"center\",\"title_element\":\"h1\",\"title_style\":\"heading-small\"}}]}]}]},{\"type\":\"section\",\"props\":{\"class\":\"Bloc3\",\"image_position\":\"center-center\",\"overlap\":false,\"padding_bottom\":\"xsmall\",\"padding_top\":\"none\",\"style\":\"\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"large\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-5\"}},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"3-5\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"\n\n<h2><strong>BPO (Business Process Outsourcing) : des processus de relation client industrialis\u00e9s au service de votre performance<\/strong><\/h2>\n\n\",\"image_align\":\"left\",\"image_margin\":\"xsmall\",\"title_element\":\"h1\",\"title_style\":\"heading-small\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p class=\\\"MsoNormal\\\"><span style=\\\"font-size: 12.0pt; line-height: 107%;\\\">La performance d\u2019une organisation repose sur sa capacit\u00e9 \u00e0 traiter efficacement les demandes de ses clients tout en garantissant une qualit\u00e9 de service homog\u00e8ne.<o:p><\/o:p><\/span><\/p>\n\n\\n\n\n<p class=\\\"MsoNormal\\\"><span style=\\\"font-size: 12.0pt; line-height: 107%;\\\">So\u2019One prend en charge vos activit\u00e9s de relation client en s\u2019int\u00e9grant \u00e0 votre environnement, \u00e0 vos outils et \u00e0 vos m\u00e9thodes. Nos \u00e9quipes op\u00e8rent comme une extension des v\u00f4tres afin d\u2019assurer la continuit\u00e9 de service, la fiabilit\u00e9 des traitements et la satisfaction de vos clients finaux.<o:p><\/o:p><\/span><\/p>\n\n\\n\n\n<p class=\\\"MsoNormal\\\"><span style=\\\"font-size: 12.0pt; line-height: 107%;\\\">Nous vous aidons \u00e0 absorber la charge op\u00e9rationnelle, \u00e0 s\u00e9curiser vos processus et \u00e0 disposer d\u2019un pilotage pr\u00e9cis de l\u2019activit\u00e9.<\/span><\/p>\n\n\",\"margin_bottom\":\"remove\",\"margin_top\":\"remove\"}},{\"type\":\"headline\",\"props\":{\"content\":\"\n\n<h3><strong>Une organisation adaptable \u00e0 vos enjeux<\/strong><\/h3>\n\n\",\"image_align\":\"left\",\"image_margin\":\"xsmall\",\"margin_bottom\":\"remove\",\"margin_top\":\"remove\",\"title_element\":\"h1\",\"title_style\":\"heading-small\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>Nos dispositifs s\u2019adressent aux entreprises B2B et B2C souhaitant confier tout ou partie de leurs op\u00e9rations de gestion client \u00e0 un partenaire capable d\u2019en comprendre les sp\u00e9cificit\u00e9s m\u00e9tiers.<\/p>\n\n\\n\n\n<p>Selon vos besoins, nous mettons en place des \u00e9quipes d\u00e9di\u00e9es ou mutualis\u00e9es, dimensionn\u00e9es pour \u00e9voluer avec votre activit\u00e9 et vos niveaux d\u2019exigence.<\/p>\n\n\\n\n\n<p>Nos 100 conseillers relation client\u00e8le sont form\u00e9s \u00e0 vos proc\u00e9dures, \u00e0 votre posture de marque et aux contraintes de votre secteur afin de garantir une prise en charge professionnelle et coh\u00e9rente.<\/p>\n\n\",\"margin_bottom\":\"remove\",\"margin_top\":\"remove\"}},{\"type\":\"headline\",\"props\":{\"content\":\"\n\n<h3><strong>Un pilotage rigoureux de la performance<\/strong><\/h3>\n\n\",\"image_align\":\"left\",\"image_margin\":\"xsmall\",\"margin_bottom\":\"remove\",\"margin_top\":\"remove\",\"title_element\":\"h1\",\"title_style\":\"heading-small\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>L\u2019externalisation ne signifie pas perte de ma\u00eetrise.<\/p>\n\n\\n\n\n<p>Nous structurons l\u2019activit\u00e9 autour d\u2019indicateurs partag\u00e9s, de reportings r\u00e9guliers et de d\u00e9marches d\u2019am\u00e9lioration continue permettant d\u2019optimiser durablement la qualit\u00e9 de service, les d\u00e9lais de traitement et l\u2019exp\u00e9rience d\u00e9livr\u00e9e \u00e0 vos clients.<\/p>\n\n\",\"margin_bottom\":\"default\",\"margin_top\":\"default\"}},{\"name\":\"Image Border 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